Refund policy

Refund and Cancellation Policy for The Mixture Room

1. Return and Refund Policy

We want you to be completely satisfied with your purchase. However, due to the nature of food products, we have implemented the following return and refund policy:

1.1 Non-Eligible Items for Return or Exchange
The following items are NOT eligible for exchange, return, or refund:

Any product that has been opened or the seal has been broken
Products that show signs of tampering or damage caused by mishandling
Items purchased more than 7 days ago

1.2 Eligible Items for Refund
Products are eligible for a full refund only if:

The product seal is completely unbroken and intact
The product is reported within 7 days of order delivery
The product is defective, damaged, or incorrect due to our error
The product has not been consumed or partially consumed

1.3 Refund Process
Upon approval of a refund request:

We will initiate the refund to your original payment method within 5-7 business days
Return shipping costs, if applicable, must be borne by the customer (unless the damage was due to our error)
Once the refund is processed, it may take an additional 5-10 business days to reflect in your account depending on your bank or payment provider

2. Order Cancellation Policy

2.1 Cancellation Before Dispatch (Non-Chargeable)
If you wish to cancel your order before it is dispatched:

Cancellation is completely free with no charges
A full refund will be issued to your original payment method within 5-7 business days
To request cancellation, contact our customer service immediately with your order number

2.2 Cancellation After Dispatch (Chargeable)
If you cancel your order after it has been dispatched:

A cancellation fee will be applied, comprising:

100% of the shipping charges
50% of the order value (product cost)

The remaining balance will be refunded after deducting the cancellation fee
Example: If your order value is ₹1,000 and shipping is ₹100, the cancellation fee would be ₹100 (shipping) + ₹500 (50% of order) = ₹600. You would receive a refund of ₹400.