Shipping policy

Shipping Policy for The Mixture Room

1. Order Processing and Dispatch

1.1 Processing Time

  • All orders will be dispatched within 2-5 working days of order placement

  • Processing time excludes weekends and public holidays

  • Orders placed on Friday evening or weekend will be processed on the next working day (Monday)

1.2 Order Confirmation

  • You will receive an order confirmation email immediately after placing your order

  • A shipping confirmation with tracking details will be sent to you once your order is dispatched

2. Delivery Timeline

2.1 Delivery Timeframe

  • Delivered products will arrive within 7 business days from the date of dispatch

  • Delivery timelines are estimates and not guaranteed

  • Delivery times may vary depending on:

    • Your location and distance from our warehouse

    • Local courier partner availability

    • Weather conditions or unforeseen circumstances

    • Public holidays in your area

2.2 Business Days Definition

  • Business days are Monday through Friday, excluding national and state public holidays

  • Weekends and public holidays are not counted in the delivery timeline

3. Shipping Regions

3.1 Service Areas
We currently ship across Bangalore Urban city only.

3.2 Out-of-Service Areas
For locations outside Bangalore Urban area or remote areas or locations without courier partner coverage, we will notify you before confirming the order. You may choose to:

  • Cancel the order for a full refund

  • Proceed with the order with an extended delivery timeline and additional shipping charges

3.3 International Shipping

  • We do not currently offer international shipping

  • Orders can only be placed and delivered within Bangalore, India

4. Shipping Charges

4.1 Shipping Cost

  • Shipping charges will be calculated and displayed at checkout based on your delivery location within India

  • Shipping charges vary by region and order weight

  • Free shipping may apply for orders above a certain amount (if applicable)

4.2 Taxes and Additional Charges

  • Applicable GST and other taxes will be added to your order and displayed before final checkout

  • Charges are final and collected at the time of order placement

5. Order Tracking

5.1 Tracking Information

  • Once your order is dispatched, you will receive a tracking number via email

  • You can track your order status using the tracking number on the courier partner's website

  • Real-time updates will be sent to you via SMS and email

5.2 Tracking Support

  • If you have questions about your shipment, contact our customer service with your order number

  • We recommend keeping your tracking number safe for future reference

6. Delivery Address

6.1 Accurate Address Requirement

  • Ensure that the delivery address provided is complete and accurate

  • Include apartment/flat number, building name, and landmark details for faster delivery

  • Incorrect or incomplete addresses may delay delivery or result in failed delivery attempts

  • Delivery address must be within India

6.2 Failed Delivery

  • If delivery fails due to an incorrect address provided by you, additional re-delivery charges may apply

  • Contact us immediately if your delivery address needs to be changed before dispatch

7. Special Handling

7.1 Perishable and Food Products

  • Our snack products are carefully packaged to maintain freshness during transit

  • Packaging includes protective materials to prevent damage

  • We recommend accepting the delivery in person to verify the condition of the product

  • Products should be stored in cool, dry conditions upon delivery

7.2 Damaged or Lost Shipments

  • If your package arrives damaged, open the package in front of the courier partner and report the issue immediately

  • Take photographs of the damaged packaging and product

  • Report damaged shipments within 24 hours of delivery with photographic evidence

  • Lost shipments should be reported within 7 days of the expected delivery date

  • We will investigate and either replace the product or issue a full refund

8. Holiday and Peak Season Shipping

8.1 Extended Processing Times

  • During festive seasons, peak sales periods, or public holidays, processing times may extend by 1-2 additional working days

  • We will communicate any extended timelines on our website during such periods

8.2 Holiday Closures

  • We do not process or dispatch orders on national holidays

  • Orders placed on or around holidays will be processed on the next working day

9. Contact Us for Shipping Inquiries

For any questions or concerns regarding shipping:

  • Email: hello@themixtureroom.com

  • Phone: +917411032594